Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"daf2ece59dacd3c2c9b04199ac4ca711498aa5cb_lout","branding":{"id":"1","key":"itsample","name":"TvStartup Technical Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de7e00","headerLinkHoverBGColor":"#de7e00","headerBadgeColor":"#de7e00"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/10f63ac9-ae0e-4611-97dd-9138264eafc9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYTUyMzEzMy1hYzk5LTRiZTgtYWI0MC1jOGUxMmE1NmVkYzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEwZjYzYWM5LWFlMGUtNDYxMS05N2RkLTkxMzgyNjRlYWZjOSI6WyJyZWFkIl19LCJleHAiOjE3NjYyODMzMjEsIm5iZiI6MTc2NjI4MjcyMX0.izsZeSOsJO-x-OT4-w5VaGYDbESaXgdoaSEq8zTjtIc&client=2a523133-ac99-4be8-ab40-c8e12a56edc2&mode=fit","logoId":"10f63ac9-ae0e-4611-97dd-9138264eafc9","isLogoAvailable":true,"helpCenterTitle":"TvStartup Help Center","sharedPortalName":"TvStartup Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"TvStartup Help Center","sharedPortalName":"TvStartup Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/43fac383-b04c-44b6-82b7-59805377dacf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYTUyMzEzMy1hYzk5LTRiZTgtYWI0MC1jOGUxMmE1NmVkYzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQzZmFjMzgzLWIwNGMtNDRiNi04MmI3LTU5ODA1Mzc3ZGFjZiI6WyJyZWFkIl19LCJleHAiOjE3NjYyODMzMjEsIm5iZiI6MTc2NjI4MjcyMX0.d6hZmjP9njDOv7jRt3y_w4bjtHZwnnGoekKCcxoZBmU&client=2a523133-ac99-4be8-ab40-c8e12a56edc2&height=300&mode=fit","bannerMediaApiFileId":"43fac383-b04c-44b6-82b7-59805377dacf","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"itsample","projectId":10011,"serviceDeskId":1,"name":"TvStartup Technical Support","description":"<p>You can submit questions to our technical support team or report issues here.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"64","name":"Change channel name","descriptionHtml":"","callToAction":"Change channel name","introHtml":"<p>Request a channel name change.</p>","icon":10478,"iconUrl":"https://internal.helpdesk.tvstartup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[7],"key":""},{"id":"19","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://internal.helpdesk.tvstartup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[3],"key":""},{"id":"52","name":"Incorrect contents","descriptionHtml":"","callToAction":"Incorrect contents","introHtml":"<p>Request a change in your product contents here.</p>","icon":10467,"iconUrl":"https://internal.helpdesk.tvstartup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[7],"key":""},{"id":"47","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>If you are non-technical and would like us to investigate an issue for you. Please describe how you encountered the issue. Provide us with a detailed step-by-step guide on how we can replicate the problem. Here in TVStartup value your feedback.</p>","icon":10520,"iconUrl":"https://internal.helpdesk.tvstartup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"50","name":"Report a CMS problem or bug","descriptionHtml":"","callToAction":"Report a CMS problem or bug","introHtml":"<p>Please report an issue or bug in the CMS platform.</p>","icon":10469,"iconUrl":"https://internal.helpdesk.tvstartup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[1,7],"key":""},{"id":"7","name":"Report a downtime issue","descriptionHtml":"","callToAction":"Report a downtime issue","introHtml":"<p>Please report any anomalies or bugs that you've encountered when browsing through your website.</p>","icon":10521,"iconUrl":"https://internal.helpdesk.tvstartup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1,8],"key":""},{"id":"46","name":"Report a feature in your app that is not working properly","descriptionHtml":"","callToAction":"Report a feature in your app that is not working properly","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10467,"iconUrl":"https://internal.helpdesk.tvstartup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[1,7],"key":""},{"id":"65","name":"Report a streaming service issue","descriptionHtml":"","callToAction":"Report a streaming service issue","introHtml":"<p>Report any streaming anomalies or discrepancies in your bandwidth consumption here.</p>","icon":10473,"iconUrl":"https://internal.helpdesk.tvstartup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[1,7],"key":""},{"id":"51","name":"Report a Video / Audio problem","descriptionHtml":"","callToAction":"Report a Video / Audio problem","introHtml":"<p>Having issues loading your video or audio? Kindly let us know of the problem and we'll get back to you shortly.</p>","icon":10489,"iconUrl":"https://internal.helpdesk.tvstartup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[1,7],"key":""},{"id":"45","name":"Report an App problem","descriptionHtml":"","callToAction":"Report an App problem","introHtml":"<p>Please report here any app or mobile related issues that you've experienced when using your app</p>","icon":10550,"iconUrl":"https://internal.helpdesk.tvstartup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1,7],"key":""},{"id":"53","name":"Report an TV App problem","descriptionHtml":"","callToAction":"Report an TV App problem","introHtml":"<p>Please report your problematic TV app here. Provide as much detail as possible. A step by step guide on how we can replicate the problem, will be very helpful.</p>","icon":10476,"iconUrl":"https://internal.helpdesk.tvstartup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1,7],"key":""},{"id":"63","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10541,"iconUrl":"https://internal.helpdesk.tvstartup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"17","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://internal.helpdesk.tvstartup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://internal.helpdesk.tvstartup.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"},{"id":3,"name":"Logins and Accounts"},{"id":7,"name":"Products"},{"id":8,"name":"Servers and Incident Reports"}],"orderMapping":{"1":[65,53,51,50,47,46,45,7],"7":[65,64,53,52,51,50,46,45],"8":[7],"3":[19]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TICKETS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYTUyMzEzMy1hYzk5LTRiZTgtYWI0MC1jOGUxMmE1NmVkYzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjYyODM5MjEsIm5iZiI6MTc2NjI4MjcyMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.QqDEm2mSKIicK3ToLwSDELdgLko3JXcam03UJbRTLYc","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"2a523133-ac99-4be8-ab40-c8e12a56edc2","tokenDurationInMins":20}},"sharedPortal":{"name":"TvStartup Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=1&location=footer&xdm_e=https%3A%2F%2Finternal.helpdesk.tvstartup.com&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIzZDExMTg0MGZhNTI0MmQ0NDM0NmViNWNkYzM5OGE3YTYyZWEyMGNhYzIzODE0MTgxMWRhZjFlMThjNTk0ZDc3IiwiaXNzIjoiNmRhY2YwOTYtYjBiYS0zMjg4LWE5ODMtNjRkMmM5YmYyMjQ0IiwiY29udGV4dCI6e30sImV4cCI6MTc2NjI4MzYyMSwiaWF0IjoxNzY2MjgyNzIxfQ.CzZim7LQ5QTvyLsZNTomE1CgB8W_raxrUn-tSh7CAQE\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjZkYWNmMDk2LWIwYmEtMzI4OC1hOTgzLTY0ZDJjOWJmMjI0NCIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvdHZzdGFydHVwaW5jLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2ludGVybmFsLmhlbHBkZXNrLnR2c3RhcnR1cC5jb20ifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlRJQ0tFVFMiLCJpZCI6IjEwMDExIn19fSwiZXhwIjoxNzY2MjgzNjIxLCJpYXQiOjE3NjYyODI3MjF9.R4YrNwZroCY0f0NAqZV5R1MBJI5DCTA5ckkBlcDFi24\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://tvstartupinc.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://internal.helpdesk.tvstartup.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TICKETS\\\",\\\"id\\\":\\\"10011\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TICKETS\\\",\\\"project.id\\\":\\\"10011\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"Asia/Singapore\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://internal.helpdesk.tvstartup.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}